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Warranty Information


Vigilant Personal Protection Systems Personal Alarms

By Mace Security International, Inc.

This applies to Vigilant alarms purchased on or after 11/1/2017.

Mace Security International, Inc. guarantees that the Vigilant Personal Protection System alarm models will be free from manufacturing defects, and provides a warranty against any defects in material and workmanship for a period of 90 days from date of purchase from any Authorized Retailer. Note that Mace Security International, Inc. is an importer and is not the original manufacturer. This warranty is extended on behalf of Mace Security International, Inc.  and does in no way indemnify, hold harmless, or represent the original product manufacturer, nor imply any representation or assumed product liability on behalf of the original factory manufacturer.

The warranty does not apply to damage caused by abnormal or unreasonable use of any of the Products (including repairs or alterations other than by our Authorized Service Center) as solely determined by Mace Security International, Inc. , and does not cover batteries or environmental related damage to the products and/or battery compartment such as corrosion, moisture damage, excessive heat damage caused by external factors, or other such abuse.

This warranty gives you specific legal rights.  Additional rights may be available under the laws of your State or Province.  It is in place of all other warranties, including warranty of fitness for a particular purpose and warranty of merchantability and excludes any liability for incidental or consequential damages. Mace Security International, Inc.’s obligation and liability under this warranty is strictly limited to repair or replacement of the product only, and use of this product indicates compliance with all terms and conditions of the warranty certificate. Mace Security International, Inc.  shall not be liable for any incidental, special, or consequential damages whatsoever, including damage to person or property resulting from the product’s failure to operate in the manner in which it was designed.


If your product has a manufacturer’s defect covered by our warranty, we will either repair or replace it, at our option, without charge.  Please send to the address below freight prepaid. Freight collect shipments will be refused.  Include your name, address, phone number and e-mail address (optional) with your return. A valid and dated proof of purchase from one of our Authorized Retailers is required to determine warranty eligibility. In California and other states so requiring, you may return product through your place of purchase. Please use a shipping service with tracking number. You pay shipping to get the product to us, and we will provide you with your repaired or replacement unit at no additional cost (we will pay return shipping.)

United States Authorized Service Center:

Vigilant PPS Service Center

4400 Carnegie Avenue

Cleveland, OH 44103


The forgoing warranty is exclusive and in lieu of all other expressed or implied warranties if any, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

 ©2017 Mace Security International, Inc. . All Rights Reserved.